1. Introduction

Welcome to Rabajie. This Privacy Policy ("Policy") explains what information we collect when you use the rabajie.app website or its related services, how we use it, and how we keep it secure.

Rabajie is an internationally licensed online betting and gaming platform. We believe your privacy is a fundamental right, which is why we are fully transparent about how we collect and use your personal data, and strictly adhere to international data protection standards.

This Privacy Policy may be updated at any time. For significant changes, we will notify you by email or platform notification. Please check this page regularly.

By using Rabajie's services, you are deemed to have agreed to this Privacy Policy. If you have any concerns, please reach out to our support team.

2. What Information We Collect

Rabajie only collects information that is necessary to deliver our services properly and meet our legal obligations. We never collect data we don't need.

Identity Information

  • Full Name & Date of Birth
  • National ID or passport number (for KYC verification)
  • Current Address & Country
  • Scanned copy of photo ID

Contact Information

  • Email Address
  • Mobile Phone Number
  • Preferred Contact Method

Financial Information

  • Payment method details (bKash, Nagad, Rocket number, or bank account)
  • Deposit & Withdrawal History
  • Transaction Date & Amount

Activity Information

  • Betting History & Preferred Sports
  • Login Time & Device Information
  • IP address and browser type
  • Time Spent on Site & Pages Visited

3. How We Collect Information

We collect information through various means, always ensuring you are informed and have given your consent.

Collection Method Type of Information Purpose
Registration Form Name, Email, Phone, Date of Birth Account Registration
KYC Process ID document and proof of address Identity Verification & Legal Compliance
Payment Gateway Payment Method Details Transaction Processing
Cookies & Trackers Browsing behavior and preferences Service Improvement & Personalization
Customer Support Contact Chat & Email Records Issue Resolution & Quality Control
Third-Party Verification Limited Identity Information Fraud Prevention

4. How We Use Your Information

Rabajie uses your information only for specific, legitimate purposes. Below, we clearly outline what data is used and why:

  • Account Management: To create, manage, and secure your account.
  • Service Delivery: To ensure smooth delivery of betting, payment processing, and gaming services.
  • KYC & Legal Compliance: To comply with international Anti-Money Laundering (AML) and counter-terrorism financing laws.
  • Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
  • Customer Support: To resolve your issues quickly and effectively.
  • Service Improvement: To analyze user behavior and improve the quality of our platform.
  • Marketing (With Consent): To send you relevant offers and promotions tailored to your preferences.
  • Responsible Gaming: To identify signs of addiction and provide timely support.
We never sell your information to advertising networks or data brokers. Data use is strictly limited to the purposes stated in this policy.

5. Data Sharing Policy

Rabajie shares your personal information with third parties only in the following limited circumstances:

  • Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, Rocket, or your bank to process transactions.
  • KYC/AML Services: With internationally recognized verification services for identity confirmation.
  • Law Enforcement: Where required by a valid court order or government directive as a legal obligation.
  • Group Companies: With Rabajie-affiliated entities, but only to the extent necessary.
  • Technical Service Providers: Server hosting, analytics, and cybersecurity providers who are bound by strict confidentiality agreements.
All third parties we share data with are required to comply with our privacy standards. They may only use the information for the specific purpose for which it was shared.

6. Cookies & Tracking Technologies

Rabajie uses cookies and similar tracking technologies to enhance your browsing experience. We use three types of cookies:

  • Essential Cookies: Required for login sessions, security tokens, and core site functionality. Without these, the site will not work properly.
  • Functional Cookies: To remember your preferences (language, display settings) and deliver a personalized experience.
  • Analytics Cookies: To understand which parts of the site are most used, helping us improve our services.

You can manage cookies through your browser settings. Please note that disabling essential cookies may limit certain features of the site.

7. Data Security Measures

Rabajie protects your data using the highest industry-standard security technologies. Our layers of protection include:

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • PCI-DSS Compliant Payment System: Card and financial details are stored with the highest level of security.
  • Firewall & Intrusion Detection: Continuously active to block unauthorized access.
  • Two-Factor Authentication (2FA): Add an extra layer of security to your account.
  • Regular Security Audits: Third-party experts regularly audit our systems.
  • Data Backup: Regular backups are maintained across multiple secure locations.
No online system is 100% secure. We encourage you to stay vigilant — use a strong password and never share your login credentials with anyone.

8. Data Retention

Rabajie does not retain your data longer than necessary. Retention periods vary depending on the type of information:

Data Type Retention Period Reason
Account Information Duration of Active Account + 5 Years Legal Obligations
Financial Transaction Records 7 Years AML regulations and tax records
KYC Documents 5 Years After End of Relationship Regulatory Requirements
Customer Service Records 3 Years Dispute Resolution
Marketing Preferences Until Opt-Out Personalized Services
Cookie Data Per session or up to 13 months Site Performance

9. Your Rights

As a Rabajie user, you have the following rights over your own data. To exercise any of these rights, please contact our support team.

Right to Access The right to know what information we hold about you
Right to Rectification Right to correct inaccurate or outdated information
Right to Deletion The right to request deletion of your data in certain circumstances
Right to Restrict Processing Right to Restrict Processing
Right to Portability Right to access and port your data
Right to Object Right to object to marketing or profiling
Due to legal obligations, some data may not be erasable even upon request — we will inform you in detail if that is the case. Requests are generally responded to within 30 days.

10. Protection of Minors

Rabajie strictly prohibits anyone under the age of 18 from registering or participating on the platform. We do not knowingly collect any information from minors. If we become aware that a minor's data exists in our system, we will immediately close that account and delete all associated data.

If you believe your child is using our platform, please contact support@rabajie.app immediately. We will take action within 24 hours.

11. Policy Changes

Rabajie periodically reviews and updates this Privacy Policy. For any significant changes, we will:

  • We will display a notice on the website
  • We will send a notification to your registered email
  • We will update the "Last Updated" date at the top of the page

Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree to the changes, you have the right to close your account.

12. Contact

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact us:

  • Email: support@rabajie.app
  • Live Chat: Always available in the bottom-right corner of the website
  • Time: 24 hours a day, 7 days a week
For formal data protection requests, send us an email with the subject line "Data Request". We will respond within 30 days.